About BestRez Online Reservation Software

Bob Pool
Sleepy Forest Resorts

My family and I began operating lodging in Big Bear 32 years ago. We computerized
our reservations in 1987, but by the year 2000, we knew there must be a better way to
protect data and offer online guest access. So, in 2001, we moved all of our reservation
management to BestRez. This revolutionized the way we offered, booked, tracked, and got
paid for reservations. Our guests seldom need to call us, and most never do. From our
website, they can quickly click a link to BestRez and see what we have available for
them, and what online discounts we offer. They see pictures and descriptions of each
unit, and with a couple more clicks they book and pay online, in advance. For auditing
purposes, BestRez seamlessly integrates with online credit card gateways an d those tie
to our online banking. We can manage everything online from anywhere in the world. Since
all of our inventory is online, there has never been a double booking!

You don’t have to jump all the way in like we did. You can just put a few rooms on and
try it out. However, the best value in our opinion is achieved when BestRez is used for
the entire reservation system. In over 10 years we have not lost a single reservation. We
could not say that before BestRez. The amazing staff at BestRez are always asking for our
opinions and upgrading the system to meet our changing needs. As their biggest fan, I
would be happy to answer questions if you are interested in getting your property online
by using the easiest-to-use system I know.

Carol Bohrer

I have been with BestRez or over a year now. I was reluctant to use an online booking
service. This was the best move I have done since I have been in the vacation rental business.
(10 years). Can you imagine waking up in the morning to confirmed reservations? It is great,
making money $$ while I am sleeping.

  • Their customer service is the best! When I call they answer.
  • The Price is Right.
  • More than 80% of all my rentals are done through BestRez, which gives more free time.
  • And, it is easy to use.

Online Booking is the way to go with BestRez.

Brandon Schlarmann
Big Bear Manor Spa Cabins

BestRez is our 24 hour online booking agent. that allows us to get reservations all day and
night long. Without BestRez we would have to answer our phones all day and night long and never
get any free time. That’s hard in a two-three person operation. It also helps in the event of a
dispute or cancellation as the guest must agree to our policies icluding cancellation or they
will not be allowed to book. We have never lost a dispute when the guest booked it online. That
has saved us hundreds of dollars each year.

Oak Knoll Lodge

BestRez Has been very good for our business. They also have a great technical support!!

About TelState International Corporation

TSI is owner, operator and developer of BestRez. TSI has been developing high end web sites since
1994. BestRez began as a project for a lodge owner in 2001, evolving to a full reservation site with
numerous satisfied customers. Below are some comments from companies that have used TSI on other
programming projects over the years. It gives you a flavor or our commitment to our customers.

Testimonials About TSI:

Scott Sizemore, Director
New Media Consulting

Telstate International (TSI), has been the primary online engineering group for New Media
Consulting for almost 10 years. No matter if we have been working on a simple maintenance project,
designing a complex online property with multiple dynamic applications, or adding a new application
to an existing program, TSI shows the same dedication and quality to all projects.

Beyond attention to detail and delivery of promised results, TSI is our go-to programming partner
for their ability to propose and build solutions where none have existed before, showing an amazing
degree of innovation when confronted with challenging projects.

It is with great confidence that I recommend Telstate.

Dennis Brondi, Director of Marketing Communications
Power-One, Inc.

Perhaps the most accurate testimonial that I can give to describe the value brought by Telstate
International (TSI) is to share the comments of some of our sales-channel partners; they said that
www.power-one.com is the best web site in our industry. In the decade that I have worked with them,
TSI has consistently selected the best programming environment for our needs to facilitate delivering
content-rich web solutions that were within budget and on schedule.

In addition to writing code, TSI provides infectious levels of enthusiasm that truly make them a
pleasure to work with. They thrive on challenges and their creativity has time-and-time again
complemented my ideas on how to communicate the advantages of Power-One’s technically-complex
products via our web site.

Denise Zuckerman, President
CIVICUS Learning, Inc.

It is with great honor that I write a testimony to the quality team at TSI and their state of the
art work. TSI is a very proactive company. The team has been clear, concise, and thorough with
communication and task completion throughout our eight year relationship. I have been extremely
impressed with TSI service. More often than not, edits and modifications to the site that I’ve asked
them to do, have already been thought of, and TSI team members are poised to employ them upon request.
Then there are the quality suggestions thought up by the TSI team that I would have never thought of
yet they prove to greatly enhance the CIVICUS vision and the web site.

If there is one thing I have learned it’s the importance of quality relationships developed with
those who are assisting me in realizing the CIVICUS vision. These relationships are built over many
years, through many experiences and are based on integrity, loyalty, and quality work ethics. The
integrity, loyalty, and quality work ethics that TSI team members have demonstrated towards CIVICUS
Learning, Inc. and our vision over time is unparalleled.

I, on behalf of the CIVICUS Learning, Inc. team, highly recommend, without reservation, the team
at TSI to anyone looking for a thoroughly professional Web development company.