Staff Backroom

Staff Backroom, Making and Managing Reservations

  • Calendar Grid – The most popular method to find an available room, which displays a grid of rooms and days showing available rooms, and status of unavailable rooms (confirmed, tentative, occupied, checked out, blocked). Clicking on an available room starts a reservation. Clicking on a reservation, displays the details of that reservation.
  • Find a Room – Let’s you search for a unit by entering date, # people and required amenities.
  • Find Reservations – Let’s you find existing reservations by entering: one or more of the following: checkin date, unit, res #, first name, last name, reservation status; checked out reservations during a date range.
  • List Reservations – shows a list of reservations that have been created within the last week, and also provides a search for reservations by Date Created. This gives quick access to NEW reservations.
  • Reservation Page – clicking on the Reservation displays the edit reservation page:
    • Change room number – allows moving of the guest to another room
    • Change checkin date and/or number of nights
    • Change number of adults or children
    • Change nightly room charges
    • Change discount type
    • Change reservation status
    • Change any personal information
    • Change credit card information (only with special access)
    • Remove/cancel the reservation
    • Print the confirmation
    • Email the confirmation
    • Add/edit transactions


Staff Backroom, Misc Functions

  • Contact BestRez Support – this is an online messaging system. It sends the BestRez support staff an alert email that there is a message waiting. You can mark the message urgent or regular. The BestRez Support staff will respond to you, and when you log in, our response will be waiting for you.
  • Misc Counter Transactions – this allows you to sell and track items that are not associated with a reservation.
  • Reports – Reports include Cash Report, Customer Email List, Customer Mailing List, Gross Advance Deposits, Guarantors Report, Guest List, Occupancy/Income Analysis, Owners Report, Referral Bookings and Income, Shift Summary and Report, Transaction Totals, Commissions-related Reports. In addition, there is the ability to create custom report lists.
  • Account Status – Able to review customer account and then set status of reservation to Audited



Related Post

Owner Logins, Transactions & Reports
Unit and Property Configuration
Account Configuration & Management Options